❓ Frequently Asked Questions
Q1: What is the minimum order quantity (MOQ)?
A: The MOQ is one 20GP container. Customers can mix different products in one 20GP, though we suggest a 40HQ container for better economic sea freight rates.
Q2: What is the standard delivery time?
A: Delivery usually takes 20-45 days after receiving the advance payment, depending on the quantity. Items in stock can be sent to the port within 7 days.
Q3: What are your terms of payment?
A: We require a 30% TT deposit, with the 70% balance due against the copy of B/L within 7 days.
Q4: Do you offer free samples?
A: Yes, we provide 1-3 pieces of samples for free, but the freight is collected.
Q5: Can you handle customized designs or logos?
A: Absolutely. We offer free design as per your requirements. Mold fees for customization are typically refunded upon bulk production.
Q6: Are the glass products lead-free and eco-friendly?
A: Yes, all our glass materials are eco-friendly, non-poisonous, and lead-free.